Protect Your Investment, Save Time, Stay Ahead
Your website is the foundation of your online business. Professional maintenance ensures it keeps working for you 24/7.
Peace of Mind
Sleep easy knowing your site is monitored 24/7, backed up daily, and protected against threats.
Save Time
Focus on growing your business while we handle updates, fixes, and optimization.
Stay Competitive
Keep your site fast, modern, and converting better than your competition.
Protect Your Investment
Prevent costly downtime and data loss with proactive maintenance and security.
Choose the Right Protection Level for Your Business
All plans include security monitoring, backups, and expert support. Scale up as your needs grow.
Essential
Perfect for small websites and landing pages
- Daily automated backups
- Security monitoring & updates
- Plugin & theme updates
- Email support (24hr response)
- Monthly performance report
- 99.9% uptime guarantee
Everything You Need to Keep Your Site Running Perfectly
We handle all the technical details so you don't have to.
Security & Protection
- 24/7 uptime monitoring
- Daily automated backups
- SSL certificate management
- Malware scanning & removal
Performance & Speed
- Speed optimization
- Database cleaning
- CDN configuration
- Caching optimization
Content Updates
- Text & copy changes
- Image updates & optimization
- New page creation (plan limits)
- Menu & navigation updates
Expert Technical Support
- Bug fixes & troubleshooting
- Plugin & theme updates
- Compatibility testing
- Expert advice & consultation
Simple, Seamless Support
We make ongoing website maintenance effortless.
Choose Your Plan
Select the maintenance level that fits your needs. Upgrade or downgrade anytime.
We Monitor & Maintain
Relax while we handle security, backups, updates, and optimization automatically.
Monthly Reports
Get detailed reports showing everything we've done to keep your site healthy.
You Focus on Growth
Spend your time on what matters—growing your business, not managing technology.
Submit a Support Request
Already a client? Get help fast. Not a client yet? Contact us to learn more.
Submit a Support Request
Fill out the form below and we'll get back to you within our response time commitment.
Get Help When You Need It
Multiple support channels to match your plan and urgency level.
Email Support
Submit tickets anytime for non-urgent issues. Perfect for updates and minor fixes.
Priority Support
Faster response times for time-sensitive issues. Jump the queue when you need help.
Emergency Hotline
Direct phone line for critical issues. Site down? We're on it immediately.
Frequently Asked Questions
Everything you need to know about our support plans.
What's covered vs. not covered in maintenance?
Covered: Security, backups, updates, bug fixes, performance optimization, and content updates (within plan limits). Not covered: Major redesigns, new feature development, or third-party service costs. We'll always quote additional work clearly.
How do I submit support requests?
Use the form on this page, email us at support@alabssi.com, or call our emergency hotline (Premium plans). We track all requests in our system and keep you updated every step of the way.
What are the response time commitments?
Essential: 24 hours for email. Professional: 4 hours for priority issues. Premium: Immediate response for emergencies, 2 hours for non-emergencies. We typically respond much faster than these guarantees.
Can I upgrade or downgrade my plan?
Yes, anytime. Upgrades take effect immediately. Downgrades apply at your next billing cycle. No penalties or long-term contracts.
What happens if I cancel?
You can cancel anytime with 30 days notice. We'll provide one final backup and documentation. You keep your website—it's always yours. We recommend finding another maintenance provider to avoid security risks.
Do you offer custom maintenance packages?
Absolutely. If you have unique needs (e-commerce, membership sites, multi-language, etc.), we'll create a custom plan that fits. Contact us for a tailored quote.
What Our Clients Say
Real feedback from businesses who trust us with their websites.
"We had constant issues with our booking system. Since switching to their Premium plan, zero downtime in 8 months. Worth every cent for peace of mind."
"The monthly reports alone justify the cost. We finally understand what's happening with our site. Response times are incredible—usually under an hour."
"Best decision was letting professionals handle our site maintenance. Our load times dropped 40%, and we haven't worried about security in over a year."